Question 1b
During an internal audit, what objective evidence would best support the conclusion that customer satisfaction is being effectively monitored?
A. The Quality Manager states that customers appear satisfied.
B. Customer satisfaction data, complaint trends, and performance metrics are reviewed and maintained.
C. Production output has increased during the last quarter.
D. Employees believe the quality system is working effectively.
Sample Assessment Question
A manufacturing company produces machined aluminum components for the aerospace industry. During a routine internal audit, the auditor discovers that several operators are using an outdated work instruction on the shop floor. The current revision of the work instruction was approved and released three months earlier, but the obsolete version was still available at two workstations. No nonconforming product has been identified, but the auditor documents the issue as a finding.
Question 1a
What quality management system requirement was most likely violated?
A. Calibration Control
B. Document Control
C. Purchasing Control
D. Focus only on reducing manufacturing costs